Refund policy



Returns & Refunds

At Arte Collective, every piece is printed and framed specifically for you the moment you order. Nothing sits in a warehouse waiting: your art is made just for you. This lets us keep quality high while reducing waste.

We want you to love your art! If something isn't right, here is how we can fix it together.

1. Changed your mind?


🇺🇸 United States

Because every poster and frame is made to order, just for you, all sales are final and we're unable to accept returns or exchanges for a change of mind. Don't worry, though: if anything arrives damaged or defective, we'll make it right (see section 2).

🇪🇺🇬🇧 European Union & United Kingdom

You have 14 days after receiving your order to change your mind.

  • How it works: Email us at contact@arte-collective.com within 14 days of delivery to let us know, then send your item back within 14 days of that email to our head office:

    Arte Collective
    19 rue Tustal
    33000 Bordeaux
    France

    Please don't send it to the address on the shipping label: that is our factory.

  • Packing your return: Paper and frames are delicate, so please pack your item carefully, ideally in its original packaging. You’re welcome to handle your item as you would in a shop to check it. If it comes back with wear, marks, creases or damage beyond that, the refund may be reduced accordingly.

  • Shipping: Return shipping costs are covered by the customer, and the return must be sent with a tracked service. Please share the tracking number with us once shipped. The parcel travels at your risk, so we can’t refund a return that is lost in transit without tracking.

  • Refund: Once we’ve received and checked your return, we’ll refund the price paid for the returned items within 14 days of your request. If you return your full order, we’ll also refund the original standard delivery cost.

2. Damaged or Defective Items (all countries)

If your order arrives damaged, misprinted, or defective, we've got you covered. You don't even need to send it back.

  • How to claim: Within 30 days of delivery, just reply to your order confirmation email or message us at contact@arte-collective.com.

  • What to include: Send us a photo of the issue (and of the packaging if it was damaged in transit) and let us know if you’d prefer a free reprint or a full refund. We’ll handle the rest!

    This doesn’t affect your statutory rights under the consumer laws of your country.

3. Shipping & Address Issues

Please make sure your delivery address is 100% correct at checkout. We cannot offer free replacements or refunds for address mistakes made by the customer. If a package is returned to us because of an incorrect address, we can ship it again, but you’ll need to cover the new shipping cost.

4. Lost Orders

If your tracking stops updating and the carrier confirms the package is lost in transit, don't worry. We'll ship a brand-new replacement at no extra cost.

5. Still have questions?

We're always here to help you get the art you love. Just hit "reply" to any of our emails or reach out directly at 📧 contact@arte-collective.com